Glance DIRECTV Help CenterGlance mascot

Frequently Asked Questions

What is this new Idle-screen service that DIRECTV has put on the TVs (GlanceAI)
  1. DIRECTV is bringing a new AI feature on its Gemini boxes giving users ability to opt-in to use advancements of AI to customize their idle moments into fun, infotainment, and creative commerce experiences. Idle screens have long been static pushware wallpapers, but now users can customize them, interact with them and also put themselves into the TV wallpapers if they choose.
  2. Using Glance AI’s advanced TV tech, DIRECTV is bringing a new immersive opportunity to users to choose to upgrade their old boring idle screens to a new interactive infotainment, sports, travel, lifestyle, calmness & AI led ‘generative wallpapers’ themes. This next-generation technology also allows users to engage with the wallpapers to ‘know more’ about the images, landscapes, content etc. Users also turn-on a pro AI-feature (free of cost) which allows them to put themselves on TV wallpapers using GenAI. The pro-features are only opt-in (which is ‘off’ by default) needing user authentication using phone/email.

 

Why did DIRECTV choose Glance? Who are they?
  1. Glance’s AI TV tech is based on a new IP created together by Google & Glance  – which is offers interactive AI-powered content and commerce screensaver for Android TV operators. 
  2. <If any user/media person further asks what’s the value and interest in  Glance TV>: In a 2025 trial across 1 million TVs conducted by Google and Airtel, an Android TV operator, the operator saw users engaging an average of 200 minutes across three sessions per day. This reinforces user interest in the immersive interactive idlescreens instead of old static pushware wallpapers.
User control to turn off/on the Generative AI image function:
  1. GlanceAI’s interactive wallpapers have 2 modules: 
    1. Default ON module is purely beautiful calming landscapes, travel, trends, news & sports infotainment. 
    2. Default OFF module (interactive commerce and Generative AI mode): This module within Glance (GenAI feature that allows users to see themselves inside the wallpapers & landscapes) is a pro-feature. It is off by default. The users who want to indulge in this can choose to authenticate via phone/email & initiate. Until the user picks up the remote to manually initiate their GenAI image moments, everything on their wallpaper is purely static ambient infotainment images about nature, sports, celebrities, lifestyle, scenic, travel etc. 
  2. All modes are free of cost.  
  3. Users who have turned on the Generative AI mode can turn it off anytime they choose right from the settings. Users can even turn off the entire Glance ambient mode anytime from TV settings (and revert to system default)
Do I have to pay for Glance?

No. Glance is free to use on DIRECTV devices. 

Why did this suddenly show up? I didn’t install anything.

All global TV makers are introducing the next generation of AI advancements in content, search & infotainment on TVs (recently done by Google, Samsung, Sony, LG etc). DIRECTV also believes in bringing the latest advancements in TV AI tech to its users and allow them to experience a new world of interactive content on TVs. TV makers and TV providers can add new experiences as part of system updates, just like your phone gets new features after an update. Glance comes as a part of the system upgrade we recently made. Users can choose to turn off the Glance ambient mode anytime from TV settings (and revert to system default)

How do I exit Glance and go back to TV?

Just press the Back button or Home button on your remote. That’s it. You won’t lose anything.

How do I turn Glance off completely if I don’t want it?

On DIRECTV Gemini devices, select Settings -> System -> Device Preferences -> Screensaver. Under this, users can choose to [Turn screensaver Off] or even set a different Screensaver (like Google’s Backdrop)
The exact steps can vary by TV brand and model, but it will always be in the TV’s Settings.

Is there a way for me to manually scroll through the wallpapers if I want to?

Yes. A user can use the remote arrows (up/down or left/right) to move to the next card or to another section. The cards also change on their own after every 10-15 seconds.

Is Glance getting commissions when a customers buys something?

In many cases, yes — Glance may earn a fee for sending customers to a brand or store, like how other shopping and deal sites on the web work. That’s part of how Glance stays free to use.

Glance isn’t showing up on my TV. How do I get it?

Availability depends on your TV brand, model, and region. Make sure your TV software is up to date. If your TV or provider supports Glance, it may appear automatically as an ambient / idle screen option in Settings.

In case you had switched it off, you can always get Glance back as the screensaver by selecting Settings -> System -> Device Preferences -> Screensaver -> Screensaver Type and selecting Glance AI from the options.

Where do I go if I have a complaint or feedback for Glance?

You have a 2 options:

  • Use any Help / Feedback options inside the Glance idlescreen (you can tap on ‘setting’ using remote’s up/down arrows)
  • Go inside Glance Privacy Policy page (its inside setting on the idlescreen) for contact details or feedback or any concerns.
Need more help?
Glance DIRECTV Help CenterGlance mascot

Frequently Asked Questions

What is this new Idle-screen service that DIRECTV has put on the TVs (GlanceAI)
  1. DIRECTV is bringing a new AI feature on its Gemini boxes giving users ability to opt-in to use advancements of AI to customize their idle moments into fun, infotainment, and creative commerce experiences. Idle screens have long been static pushware wallpapers, but now users can customize them, interact with them and also put themselves into the TV wallpapers if they choose.
  2. Using Glance AI’s advanced TV tech, DIRECTV is bringing a new immersive opportunity to users to choose to upgrade their old boring idle screens to a new interactive infotainment, sports, travel, lifestyle, calmness & AI led ‘generative wallpapers’ themes. This next-generation technology also allows users to engage with the wallpapers to ‘know more’ about the images, landscapes, content etc. Users also turn-on a pro AI-feature (free of cost) which allows them to put themselves on TV wallpapers using GenAI. The pro-features are only opt-in (which is ‘off’ by default) needing user authentication using phone/email.

 

Why did DIRECTV choose Glance? Who are they?
  1. Glance’s AI TV tech is based on a new IP created together by Google & Glance  – which is offers interactive AI-powered content and commerce screensaver for Android TV operators. 
  2. <If any user/media person further asks what’s the value and interest in  Glance TV>: In a 2025 trial across 1 million TVs conducted by Google and Airtel, an Android TV operator, the operator saw users engaging an average of 200 minutes across three sessions per day. This reinforces user interest in the immersive interactive idlescreens instead of old static pushware wallpapers.
User control to turn off/on the Generative AI image function:
  1. GlanceAI’s interactive wallpapers have 2 modules: 
    1. Default ON module is purely beautiful calming landscapes, travel, trends, news & sports infotainment. 
    2. Default OFF module (interactive commerce and Generative AI mode): This module within Glance (GenAI feature that allows users to see themselves inside the wallpapers & landscapes) is a pro-feature. It is off by default. The users who want to indulge in this can choose to authenticate via phone/email & initiate. Until the user picks up the remote to manually initiate their GenAI image moments, everything on their wallpaper is purely static ambient infotainment images about nature, sports, celebrities, lifestyle, scenic, travel etc. 
  2. All modes are free of cost.  
  3. Users who have turned on the Generative AI mode can turn it off anytime they choose right from the settings. Users can even turn off the entire Glance ambient mode anytime from TV settings (and revert to system default)
Do I have to pay for Glance?

No. Glance is free to use on DIRECTV devices. 

Why did this suddenly show up? I didn’t install anything.

All global TV makers are introducing the next generation of AI advancements in content, search & infotainment on TVs (recently done by Google, Samsung, Sony, LG etc). DIRECTV also believes in bringing the latest advancements in TV AI tech to its users and allow them to experience a new world of interactive content on TVs. TV makers and TV providers can add new experiences as part of system updates, just like your phone gets new features after an update. Glance comes as a part of the system upgrade we recently made. Users can choose to turn off the Glance ambient mode anytime from TV settings (and revert to system default)

How do I exit Glance and go back to TV?

Just press the Back button or Home button on your remote. That’s it. You won’t lose anything.

How do I turn Glance off completely if I don’t want it?

On DIRECTV Gemini devices, select Settings -> System -> Device Preferences -> Screensaver. Under this, users can choose to [Turn screensaver Off] or even set a different Screensaver (like Google’s Backdrop)
The exact steps can vary by TV brand and model, but it will always be in the TV’s Settings.

Is there a way for me to manually scroll through the wallpapers if I want to?

Yes. A user can use the remote arrows (up/down or left/right) to move to the next card or to another section. The cards also change on their own after every 10-15 seconds.

Is Glance getting commissions when a customers buys something?

In many cases, yes — Glance may earn a fee for sending customers to a brand or store, like how other shopping and deal sites on the web work. That’s part of how Glance stays free to use.

Glance isn’t showing up on my TV. How do I get it?

Availability depends on your TV brand, model, and region. Make sure your TV software is up to date. If your TV or provider supports Glance, it may appear automatically as an ambient / idle screen option in Settings.

In case you had switched it off, you can always get Glance back as the screensaver by selecting Settings -> System -> Device Preferences -> Screensaver -> Screensaver Type and selecting Glance AI from the options.

Where do I go if I have a complaint or feedback for Glance?

You have a 2 options:

  • Use any Help / Feedback options inside the Glance idlescreen (you can tap on ‘setting’ using remote’s up/down arrows)
  • Go inside Glance Privacy Policy page (its inside setting on the idlescreen) for contact details or feedback or any concerns.
Need more help?